Since the launch of online ticket booking facility of Indian Railways via its IRCTC service, the service gradually took off with India’s expanding domestic internet infrastructure. However railways are not been able to keep pace with the rapid growth in internet traffic towards their service.
A report from railways suggest that on average 35 to 37 lakhs booking fails every month with many users reporting money been deducted by IRCTC without completing the booking process with various reasons. Most common reason for booking failure is operation timing out, largely due to over loaded servers of IRCTC.
Pradeep Kundu, spokesman for the IRCTC said “At one point in time, we used to receive eight to nine lakh concurrent hits during peak hour”. He also blamed poor internet connectivity of users end along with Banking payment getway faults in explanation of payment deduction without successful booking.
Indian Railways had previously upgraded their server infrastructure however it seems that didn’t help much and while Puja / Dashera vacations are approaching, one can only expect to see more problems for users trying to book their tickets online