Possible BUG Find - Nokia Software updater crashes under Windows Vista
Nokia software updater is a software with allows you to update your phone’s (compatible) firmware by downloading the latest from Nokia web service !!
Nokia software updater is a free software available to all supported Nokia phone owners via their web site.
What is the BUG ?
Nokia software update crashes every time when you want to start it under Windows Vista.
Process to replicate the action ?
- You must be using Windows Vista RTM (Home / Home premium / Business / Ultimate).
- Download and install Nokia software updater (NSU) from their web site (version 1.4.36 en).
- Start the Application
Expected result ?
The application would freeze (Hang / halts) at start up window, displaying,
Nokia Software Updater
v1.4.36enStarting application…
After a minute or so, an error appears informing you,
Missing Software components
Critical software components are missing.
Please reinstall.
Nokia Official Word in it ?
Run the application under Windows XP compatibility mode without any visual theme or desktop composition and with administrator access. Stop any running firewall or Internet security / Anti Virus application.
How ever still the issue is not solved, the result is the same stop error. Further more as a customer you are suppose to contact nearest service center, and in India, service center has no idea about this application, they would only service the hardware (handset only).
Nokia has not accepted the bug. Therefore no official solution for this possible bug yet.
they do accept paypal 
ravi said
am April 16 2008 @ 7:17 pm
I think here Nokia should be responsible for the cause. They must put update compatible with windows vista.
Peeyush said
am April 17 2008 @ 5:17 am
One more reason not to use vista
Choto Cheeta said
am April 17 2008 @ 10:36 am
Hello,
I must agree with Ravi, as me too think that it is a possible problem at Nokia’s end !
Martin said
am April 23 2008 @ 10:50 pm
This is happening on my XP system too !!
barry said
am May 21 2008 @ 5:28 pm
happens on my xp sp3 system too.
from my minor amount of debuggin, NSU launches nsl_host_process.exe which is suppose to sit there and listen on various ports, one of which is 62716. NSU is supposed to connect to this and do… something.
On my systems, nsl_host_process.exe starts for a second and then goes. NSU then sits there attempting to connect to :62716 for a few minutes, before it gives up and says there’s a critical error.
I’ve tried reinstalling it loads of times, makes no difference. Am at a bit of a loss…
Andreas said
am May 24 2008 @ 8:52 am
I think nokia must create an updater which must compatible with windows vista.
Because windows vista is used by many people!
Erwin Julius said
am May 29 2008 @ 2:41 pm
Still didn’t work for me.
Slyther said
am May 30 2008 @ 6:38 pm
same error here, tryed everything and nothing seems to work….
Goody said
am June 14 2008 @ 6:46 am
It’s not Vista’s problem only, I’m using XP SP3, disabled all firewalls and still getting this IDIOTIC message
Egas said
am July 6 2008 @ 11:27 pm
I’m very upsad with Nokia… : (
hannaboulos said
am July 19 2008 @ 7:09 am
On my toshiba laptop the Nokia software updater didn´t work under windows vista business and still display this famous error message ”critical software components are missing. please reinstall”.
The amazing situation is that on my HP laptop and under windows vista business the same application works!!!
On my both laptop I have the same AV, the same anti Spyware…., typically identical!!!!
can someone explain this matter?